文献类型： 外文期刊

第一作者： Papanastasiou, Yiangos

作者： Papanastasiou, Yiangos;Yang, S. Alex;Zhang, Angela Huyue

作者机构：

关键词： platform governance; dispute resolution; blackmail; decentralization; reviews; extortion

期刊名称：MANAGEMENT SCIENCE （ 影响因子：5.4； 五年影响因子：7.1 ）

ISSN： 0025-1909

年卷期： 2023 年

页码：

收录情况： SCI

摘要： We study the relative merits of different dispute resolution mechanisms in twosided platforms in the context of disputes involving malicious reviews and blackmail. We develop a game-theoretic model of the strategic interactions between a seller and a (potentially malicious) consumer. In our model, the seller takes into account the impact of consumer reviews on his future earnings; recognizing this, a malicious consumer may attempt to blackmail the seller by purchasing the product, posting a negative review, and demanding ransom to remove it. Without a dispute resolution mechanism in place, the presence of malicious consumers in the market can lead to a significant decrease in seller profit, especially in settings characterized by high uncertainty about product quality. The introduction of a standard centralized dispute resolution mechanism (whereby the seller can report allegedly malicious reviews to the host platform, which then judges whether to remove the review) can restore efficiency to some extent but requires the platform's judgments to be both very quick and highly accurate. We demonstrate that a more decentralized mechanism (whereby the firm is allowed to remove reviews without consulting the platform, subject to ex post penalties for wrongdoing) can be much more effective, while simultaneously alleviating-almost entirely-the need for the platform's judgments to be quick. Our results suggest that decentralization, when implemented correctly, may represent a more efficient approach to dispute resolution.

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