1Pooling Agents for Customer-Intensive Services

作者： Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ulku, Sezer; Zhou, Yong-Pin; SCI

机构： Tianjin Univ, Coll Management & Econ, Tianjin 300072, Peoples R China; Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA; Georgetown Univ, McDonough Sch Business, Washington, DC 20057 USA; Univ Washington, Foster Sch Business, Seattle, WA 98195 USA;

来源：OPERATIONS RESEARCH

关键词： quality-speed tradeoff; pooling; pay-for-performance; strategic server; customer satisfaction; agent payoff

2A Model of Queue Scalping

作者： Yang, Luyi; Wang, Zhongbin; Cui, Shiliang; SCI

机构： Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA; Nankai Univ, Business Sch, Tianjin 300071, Peoples R China; Georgetown Univ, McDonough Sch Business, Washington, DC 20057 USA;

来源：MANAGEMENT SCIENCE

关键词： service operations; queue scalping; pricing; priority; speculation

年份：2021

3Pooling Agents for Customer-Intensive Services

作者： Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ulku, Sezer; Zhou, Yong-Pin; SCI

机构： Tianjin Univ, Coll Management & Econ, Tianjin 300072, Peoples R China; Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA; Georgetown Univ, McDonough Sch Business, Washington, DC 20057 USA; Univ Washington, Foster Sch Business, Seattle, WA 98195 USA;

来源：OPERATIONS RESEARCH

关键词： quality-speed tradeoff; pooling; pay-for-performance; strategic server; customer satisfaction; agent payoff

年份：2023

4Design of Covid-19 testing queues

作者： Yang, Luyi; Cui, Shiliang; Wang, Zhongbin; SCI

机构： Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA; Georgetown Univ, McDonough Sch Business, Washington, DC USA; Tianjin Univ, Coll Management & Econ, Tianjin 300072, Peoples R China;

来源：PRODUCTION AND OPERATIONS MANAGEMENT

关键词： Covid-19; testing; queues; service discipline; priority

年份：2022

5In-queue priority purchase: a dynamic game approach

作者： Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Wang, Jinting; SCI

机构： Nankai Univ, Business Sch, Tianjin, Peoples R China; Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA; Georgetown Univ, McDonough Sch Business, Washington, DC USA; Cent Univ Finance & Econ, Sch Management Sci & Engn, Beijing, Peoples R China;

来源：QUEUEING SYSTEMS

关键词： In-queue decision; Dynamic game; Priority upgrade; Self-interested customers

年份：2021